Customer Service Contacts

Customer Service – Ordering Help / Product Questions

Email Keekaroo Customer Service or call us at 1-800-994-2416. Rest assured that if our front line customer support is not able to handle your issue it will be quickly passed on directly to an appropriate member of the family.

For specific product questions, please call during our business hours and speak to a product specialist Monday-Friday, 8:30am to 5:00pm Eastern Standard Time. If you are calling past 5:00 pm Eastern Standard Time, please contact one of our retailers.

Order Status

For order status email Keekaroo Support



For return information and policy email Keekaroo Support


Marketing/PR Contact


Keekaroo Warranty

We stand behind our products and offer to our customers a service model that cannot be misinterpreted.

Complete your Keekaroo Warranty Card Online

Try our great products and if you are not happy and want to return it within 30 days (in like new condition of course), we will refund your original purchase cost without any re-stock fee!  

Keekaroo’s mission is to:

  • Make great products for kids!
  • Provide value price points!